Shipping and Refund Policy

At FashionMuses (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://fashionmuses.com/ (the “Website”) or contact us via info@fashionmuses.com.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, and mailing address.
Payment Information: When you make a purchase, we collect payment details (processed securely by third-party payment providers).
Browsing Information: IP address, browser type, device information, and pages visited through cookies and analytics tools.
Communication Data: Any information you provide when you contact us via email or forms.

2. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill your orders.
To communicate with you regarding purchases, inquiries, and customer support.
To send promotional emails, newsletters, and marketing offers (if you opt-in).
To improve our website experience and tailor content to your preferences.
To detect and prevent fraud or security threats.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

Service Providers: Third-party vendors who help us with payment processing, shipping, and marketing.
Legal Authorities: If required by law, to comply with legal obligations or protect our rights.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can modify your browser settings to decline cookies, but this may affect the website’s functionality.

5. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing emails by clicking the “unsubscribe” link in any email.
Request a copy of the personal data we hold about you.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or content.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

9. Contact Us

For any questions regarding this Privacy Policy, please contact us at: 📧 Email: info@fashionmuses.com
🌍 Website: https://fashionmuses.com/

By using our website, you agree to the terms of this Privacy Policy.

Shipping Policy

Processing & Delivery Time

Orders are processed within 1-3 business days (excluding weekends and holidays).
Standard shipping typically takes 5-10 business days, while express shipping options are available at checkout.
We currently ship to [Insert Countries/Regions] and will update as we expand.

Shipping Costs

Shipping fees vary based on location and shipping method selected at checkout.
Free shipping is available on orders over [Insert Amount].

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your order via [Insert Tracking Link or Carrier Information].

Lost or Delayed Shipments

If your order is lost or delayed beyond the estimated delivery time, please contact us at info@fashionmuses.com, and we will assist you in resolving the issue.

Refund & Return Policy

Returns & Exchanges

We accept returns or exchanges within 30 days of receiving your order.
Items must be unused, in original condition, and with tags attached to be eligible for a return.
Sale items and gift cards are non-refundable.

How to Initiate a Return

Contact us at info@fashionmuses.com with your order number and reason for return.
We will provide a return shipping label or further instructions.
Once we receive your returned item, we will process the refund within 5-7 business days.

Refund Process

Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to a faulty or incorrect item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email info@fashionmuses.com within 7 days of receiving your order with photos of the item, and we will arrange a replacement or refund.

For further assistance, feel free to contact us at info@fashionmuses.com.

Thank you for shopping with FashionMuses!